About the Role
- Handle customer inquiries via email/chat
- Troubleshoot basic technical issues
- Document customer feedback
- Maintain 90%+ satisfaction rating
Requirements
Fluent English (written/spoken)
1+ year customer service experience
Available for evening shifts (US time zones)
Basic technical troubleshooting skillsHandle customer inquiries via email/chat
Troubleshoot basic technical issues
Document customer feedback
Maintain 90%+ satisfaction rating
About the Company
GreenField Agro is revolutionizing sustainable farming across East Africa with IoT-enabled irrigation systems. Headquartered in Nairobi, we work with smallholder farmers to optimize crop yields using smart technology. Through Remotixis, we recruit talented data analysts and field engineers who understand both agriculture and tech—helping us bridge the gap between innovation and implementation in rural communities.